Refund policy

Return & Refund Policy — Marine Mahogany

Last updated: November 30, 2025

At Marine Mahogany, every item is handcrafted with precision and care. Because of the nature of custom, small-batch woodworking, our return policy balances customer satisfaction with the realities of handmade production.

1. Eligibility for Returns

We accept returns for unused, unmodified, and undamaged standard products within 14 days of delivery.

To qualify for a return:

  • Item must be in the same condition that you received it

  • Item must be unused, unwashed, and uninstalled

  • Item must include all original packaging

Custom-made, personalized, or engraved products are final sale and cannot be returned unless they arrive damaged or defective.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom orders or personalized products

  • Items that have been used, oiled, cut on, installed, or altered

  • Clearance or final-sale items

  • Gift cards

  • Items damaged by improper handling, care, or storage

3. Return Process

To start a return, please contact us at:

📧 support@marinemahogany.com

Include your order number, reason for return, and photos (if applicable).

Once your return is approved:

  1. You will receive instructions and the return shipping address.

  2. You must ship the item back within 7 days of approval.

  3. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Items returned without prior authorization will not be accepted.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Include photos of the damage and the packaging

  • Keep all packaging materials until the issue is resolved

We will replace the item or provide a refund at no cost to you.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

6. Refunds

Once the returned item is inspected and approved, we will issue a refund to your original payment method.

Please allow:

  • 3–5 business days for inspection

  • 5–10 business days for the refund to appear on your statement

Shipping costs are non-refundable, except in cases where Marine Mahogany made an error or the item arrived damaged.

7. Cancellations

Orders may be canceled within 24 hours of purchase as long as production has not begun. Custom orders cannot be canceled once production has started.

8. Lost or Stolen Packages

Marine Mahogany is not responsible for packages marked delivered by the carrier.
For lost or stolen packages, please file a claim directly with the carrier. We will assist where possible.

9. Final Sale Items

Items marked final sale or clearance cannot be returned or refunded.

10. Contact Us

If you have questions about this policy or need help with a return, reach out anytime:

📧 support@marinemahogany.com
📍 Marine Mahogany LLC
280 N. Wellwood Ave., Suite C
Lindenhurst, NY 11757